We may modify these Terms or any other terms at any time by posting a revised version of the same at www. goldenfishdigital.co.in on our website (“Website”), and the amended version of these Terms shall become automatically binding on you if you continue to avail the Services. The amended terms will be applicable even if not accepted by you separately. These Terms & Conditions were updated on Feb 2021. You shall have the responsibility to review these Terms on a regular basis. If you do not wish to be bound by the updated Terms, we request you to stop accessing the platform and the Services and to reach out to us to deactivate your User Account. Throughout this document, we use the terms “we” and “our” to refer to Goldenfish Digital Services Private Limited and the terms “you” and “your” to refer to you, the User of the Platform. Both Goldenfish Digital Services Private Limited and the User are collectively referred to as “Parties” and singularly referred to as “Party”.
If you are into a separate written agreement with the Goldenfish Digital Services Private Limited, for any of its services these Terms shall be deemed to be incorporated into that agreement, whether it is specifically called out or not. When you access or use our Website and/or the Services, these Terms shall apply and shall be legally binding on you and to your access and use of the same even if not accepted by you separately.
Goldenfish Digital Services Private Limited services are available to anyone having a valid Indian mobile phone number and an e-mail address. Users below the age of 18 years (“Minor(s)”) can use the Platform only with the permission and under the supervision of their legally appointed guardian (“Guardian”). Users who have been previously suspended or removed from availing any service by Goldenfish Digital Services Private Limited shall not be eligible to avail services from Goldenfish Digital Services Private Limited. Users shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.
“Applicable Law” includes all applicable Indian statutes, enactments, acts of the state legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, directions, directives and orders of any governmental authority, statutory authority, board, recognized stock exchange, as may be applicable including but not limited to Guidelines on Managing Risks and Code of Conduct in Outsourcing of Financial Services by Banks, Business Correspondent Guidelines issued by RBI from time
Goldenfish Digital Services Private Limited (“Goldenfish Digital Services Private Limited”, “we”, “us”, “our”), respects every individual’s right to privacy and it is our endeavour to protect their personal and Sensitive personal data or information (defined below).
Goldenfish Digital Services Private Limited believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.
Goldenfish Digital Services Private Limited will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.
Redressal Mechanism for grievances:
The customer can contact the below mentioned two levels for effective resolution of their complaints:
Level Response Time Description Contact details
Level 1 Less than 24 hours 24x7 Customer Service firstname.lastname@example.org
Level 2 Less than 48 hours Manager - Customer Service email@example.com
Report a Fraud:
In case of any fraudulent or unauthorised transaction the customer can directly report to firstname.lastname@example.org or can call the helpline no. +91 7905381890